Privacy
Policy
In General
Unless we say otherwise, we use the terms ‘Highland Gold’, ‘we’, ‘Our’, ‘us’ ‘This Site’, ‘Webmaster’, ‘Administrator’, ‘This Website’, ‘moderator’, ‘moderator’s’ throughout this website to refer to this website and its company including employees.
Unless we say otherwise, we use the terms ‘You’, ‘Your’, ‘Yours’, ‘User’, ‘Users’, ‘Consumer’, ‘Customer’, ‘Post Owner’ throughout this website to refer to whoever is accessing this website, using it’s service(s) including placing an order to products or items advertised for sale.
We Are Committed To Privacy
This notice is made available where any personal identifiable information is requested and can be accessed by clicking on the link “Privacy Policy”; which can be found at the bottom of its web page.
The Way We Use Your Information
To fulfil services to you for example when you order goods from this site.
Whilst Accessing this website we may also collect certain information which generally is used in order to help us develop the website, maintain security, and improve our service.
Your registered account updated information record we may use to help resolve issues resulting in changes made.
Aggregate information and statistics (excluding personal identity information) may be kept to help us monitor and improve our services.
Who We Share Your Information With
We do not share any of your details with outside parties (with the exception of the event of a third party purchase or transfer of our assets and business), unless required to process services we provide to you.
For example, your delivery address is provided to couriers for them to deliver your goods, if goods are shipped directly to you from our suppliers then we may forward your details for this direct delivery.
We may need to disclose your personal data where we are under legal duty to comply with legal obligation or enforce such, protect our rights, property or safety of our customers and fraud protection.
In the event of any third party purchase, or to which we transfer our assets and business, we will use reasonable efforts to ensure that the entity to which we transfer your information uses it in a manner consistent with this policy.
The Information We Do Not Collect
We do not take payments over the telephone.
The Information We Do Collect
When you register on this website.
Placing an order, all details associated with the order you place; wherever or not the order transaction completes, fulfilled, rejected, fails, cancelled or returned.
To place an order, leave product feedback or use services such as the forum on this website you are required to register providing personal information as detailed below. These details will be used to for fill your order and its delivery.
- Name
- Address
- Email address
- Phone number(s)
- Card Details
When placing an order on this website you can provide a different delivery address to that you have registered. This information is used to process services we provide to you as detailed above.
Security Measures & Activity Monitoring
Access attempt information and traffic information including your computer, your domain name, IP address, operating system, browser version, the website you linked from to our website, how long you stay on a page and the route you took to navigate through this site pages.
Each time you log into your account, update your registered account information a history is kept of such activities / changes.
Your Data Security And Our Commitment
This website employees electronic, encrypted, processes and management procedures to safeguard and secure the information that is communicated and transmitted to and from it. Secured by 256 bit SSL encryption.
We monitor access attempt information to help protect your personal data and identify illegitimate usage attempts.
The Period For Which We Keep Your Personnel Information – You Are In Control
As a general rule, we will keep the information you provide when you register on this site, together with any updates you make or provide to us, for the duration of your registration, until you request us to remove your personnel information from it.
Your order history pertaining to your personal information will be kept for 7 years due to both legal purpose and our accountancy requirements. However after this term for your convenience we will keep it for the duration of your registration, until you request us to remove your personnel information from it.
Security Measures & Activity Monitoring
Your personnel information will be removed from Activity Monitoring and your account access and change record, 12 months from the time it was recorded each time you log back into your registered account (other than the information pertaining to when you first registered your account).
Product Review
Product Reviews left will be associated with your registered account for the duration of your registration, until you request us to remove your personnel information from them. This is because we may offer discount codes to be applied to later purchases in later years.
HOW TO ACCESS YOUR PERSONAL DATA, OTHER INFORMATION AND PROCESS YOUR PERSONAL IDENTITY INFORMATION REMOVAL
We are committed to ensure that you are able to keep your information kept accurate and up to date.
You can amend your registered personal information by signing into your account.
You can contact us to make changes to other information such as order details. You will be taken through our security process to confirm your identity. However we may require either written or email confirmation for such changes.
If at any time you wish to have your personal identity information removed from our databases please Contact Us. You will be taken through our security process to confirm your identity. However we may require either written or email confirmation for such changes.
WHEN, AND THE WAY WE COMMUNICATE WITH YOU, AND OUR MARKETING COMMUNICATION
When using any service on this website, including but not restricted to; registering, updating your registered account information, ordering from this site you may receive various communication informing you of such.
Including but not restricted to; we may from time to time have to telephone, send SMS notifications or emails to you, to discuss various aspects relating to your registered account information, or your order you have placed.
If your registered account has not been visited within 24 months we may contact you via telephone, email or SMS notifying you that your account may be closed if you do not log back into it within a certain period.
When we update various site content such as terms and conditions, policies and other details relating to our services we may communicate via email, SMS or telephone.
We currently do not send out any marketing communication either by email, SMS or telephone calls.
Cookie Policy
Cookies are small files stored on your computer.
WHAT WE USE COOKIES FOR
We use cookies to service your shopping and usage experience on this Website.
WHAT WE DO NOT USE COOKIES FOR
- Tracking.
- Advertising.
- Marketing.